COMPLAINTS

Support and Complaints

How to contact Luckbox, track a support request and ask for escalation.

Before you contact us

  • Sign in and open Support from My Account for the safest help.
  • Include the related draw, order or payment number.
  • Never send your OTP, password or full bank details in a message.
  • Luckbox support will never ask for your OTP.
Current version

Version 3.0 · Effective 8 September 2026. This policy applies when you use Luckbox and the services explained below.

Company details

Luckbox is operated by P-COM TECHNOLOGY PRIVATE LIMITED, a Private Limited Company incorporated in India on 10 October 2024.

CIN
U62090TR2024PTC014464
GSTIN
16AAPCP1247E1ZG
Registered office
Ground Floor, C/O Parthasarathi Depalac, City Centre Shopping Mall, near Astabal Play Ground, Compound Akashbani, Agartala, West Tripura, Tripura 799001, India
About LuckboxTermsPrivacyActivity rulesRefundsResponsible useComplaints

Support in My Account

Signed-in customers can open and follow a private support request from My Account. Each request gets a SUP- number. Replies and status changes remain attached to that number. Do not send personal, payment or delivery information to the registered office or through an unverified channel.

WhatsApp and Telegram

Luckbox Telegram SupportOnline support; response times may varyLuckbox WhatsApp SupportOnline support; response times may vary

Trust only the contact links shown on luckbox.in. For important matters, also open a support request in My Account so you can track it.

What to include

Provide your Account ID, the related draw or order number, the date, a short description and what you want Luckbox to do. Do not send an OTP, password, full payment card details or an unnecessary identity document.

Response time

Luckbox will acknowledge a complaint within 48 hours. The legal resolution period is up to one month. Luckbox aims to provide a useful update or resolution within seven business days. Security issues, unauthorised payments, draw concerns and delivery failures receive priority.

Escalation

Ask for escalation in the same support request so the full history stays together. You may also use any consumer, data-protection, online-gaming or court process available to you.