Version 3.0 · Effective 8 September 2026. This policy applies when you use Luckbox and the services explained below.
REFUNDS
Refund Policy
What happens after a cancelled draw, failed payment or confirmed payment error.
At a glance
- A cancelled draw returns the entry payment to your Deposit Balance.
- A payment is added only after it is confirmed.
- Do not pay again while an earlier payment is still being checked.
- An approved bank refund requires your bank name, IFSC code, account number and account holder name.
Luckbox is operated by P-COM TECHNOLOGY PRIVATE LIMITED, a Private Limited Company incorporated in India on 10 October 2024.
- CIN
- U62090TR2024PTC014464
- GSTIN
- 16AAPCP1247E1ZG
- Registered office
- Ground Floor, C/O Parthasarathi Depalac, City Centre Shopping Mall, near Astabal Play Ground, Compound Akashbani, Agartala, West Tripura, Tripura 799001, India
1. Cancelled draws
When Luckbox cancels a draw, the exact INR amount paid for every successful entry order is returned to the customer's Deposit Balance. Each return is recorded against the original order.
2. Failed or pending payments
Returning to Luckbox after visiting the payment page does not prove that payment succeeded. Money is added to your wallet only after the payment order, INR amount and result are confirmed.
If a payment status is unclear, do not pay again. Check the payment status or contact support first.
3. Duplicate or incorrect debit
Open a support request and include both the Luckbox payment number and the payment service reference. We will compare the payment and wallet records. A confirmed payment missing from your wallet will be added only once.
If a bank refund is approved, enter your bank name, IFSC code, account number and account holder name in the secure form inside My Account. Refunds in India are sent as an INR bank transfer. They are not shown as prize cash.
4. Wallet use and corrections
Wallet money cannot be transferred to another customer and is normally used to enter Luckbox draws. This does not remove any refund or payment correction required by law. An approved cash refund is sent to your bank under this policy. Luckbox may temporarily restrict an account while checking suspected payment or chargeback misuse.
5. When you will hear from us
We will acknowledge a complaint within 48 hours. Luckbox aims to give you a useful update or solution within seven business days. The maximum legal resolution period is one month, unless a shorter legal deadline applies. A bank transfer may take longer; its latest status will stay with your support request number.
6. Bank refund safeguards
A bank refund cannot be more than the confirmed payment amount. The refund amount is held while the bank transfer is being checked. It is deducted after a successful transfer and returned to the wallet if the transfer fails. Luckbox does not automatically send an unclear transfer a second time.
7. Tracking and escalation
Every refund or correction has a number, amount, reason, status and time. Open Support from My Account and include the related Luckbox number. If the matter is not resolved, ask for escalation in the same request so the full history stays together. You may also use a consumer complaint channel available to you.